Marriott Memphis East
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Marriott Memphis East
Marriott Memphis East
Located 20 minutes’ drive from Central Memphis, this hotel offers and indoor pool. It also features a fitness centre, and on-site dining. A cable TV and coffee-making facilities are featured in all rooms at this Memphis Marriott.
Ratings and reviews
Traveller reviews
Comment: 6 Jan 2025
Stayed in: Dec 2024
Comment: 16 Feb 2025
Stayed in: Feb 2025
On top high room charge you charged $12 a day to park outside and $9.00 to use the internet. You should tell people up front you were doing that.
The restaurant was always so cold you need to wear your coat to eat.
some of the breakfast entrees on the buffet were cold, not even lukewarm.
staff was nice.
Comment: 8 Dec 2024
Stayed in: Dec 2024
Not good
Hotel response
Comment: 11 December
Thank you for taking the time to share your feedback. It is always our goal to provide memorable experiences for all of our guests and I am so sorry to hear that we failed you. Your concerns have been shared with our entire leadership team to ensure your feedback is addressed and we look forward to another opportunity to better your experience should your travels bring you back our way.
Sincerely,
JohnW
MN
Comment: 10 Nov 2024
Stayed in: Nov 2024
By far worst Marriott venue in 20 years
I’m writing now because the level of dysfunction was off-the-chart and seemed systemic.
My advice to conference organizers: Do NOT encourage your guests to stay here.
1– When I arrived for check-in around 10 pm, there was no staff member at the check-in desk or in the lobby anywhere. There was a line of 10 people waiting. No bell to ring. We waited 5-10 min. Then a woman popped her head in from behind a door that blended so well with the wood paneling that none of us had previously seen it. She didn’t say anything, she whipped her head around and disappeared within seconds.
A few minutes later, another staff member appeared and started the check-in process. She provided no apologies or explanation. She seemed a little disheveled and groggy. (May or may not be related: clear odor of marijuana beside the elevators on my floor.)
2– Pool area was advertised to exist on the 3rd floor. When I followed the signs on the 3rd floor, another sign at the end of the hallway indicated an elevator was needed to reach the pool. But the elevator was dysfunctional. No sign to indicate that it was dysfunctional, just that the elevator button was persistently lit. There was a phone mounted on the wall nearby, but the phone had no dial tone. Another sign suggested that the pool could be accessed via stairs, but the stairs led down a dank stairwell to an exit door that warned an alarm would be triggered if the door were opened.
3– AV equipment in a ballroom on the second floor of the hotel was dysfunctional for 2 hours. Worst I’ve seen in 20 years.
4– Colleague told me that, when she checked in to her room, the bed was unmade.
The staff, when they finally showed up, were generally friendly. And the physical plant of the hotel is as good as anywhere else.
What’s unfortunate is that the competence of the staff are way below standards.
Comment: 10 Nov 2024
Stayed in: Nov 2024
Very good location
5795 Poplar Ave, Memphis, 38119, United States|0.78 km from Evolve Bank & Trust
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
SAR 71 (≈USD 18.9)/person
Breakfast options
American breakfast.
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Airport shuttle services are available every day from 5:00 - 23:00.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
