Marriott Memphis East

+ 95

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Fast facts

Check in from
16:00
Check out by
12:00
Breakfast
Breakfast available.
Pets
Pets are not allowed.
Children
Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about Marriott Memphis East

Marriott Memphis East

Located 20 minutes’ drive from Central Memphis, this hotel offers and indoor pool. It also features a fitness centre, and on-site dining. A cable TV and coffee-making facilities are featured in all rooms at this Memphis Marriott.

Ratings and reviews

Cleanliness
4.5
Location
4.0
Service
4.0
Rooms
4.0
Value
3.5
Sleep quality
4.0

Traveller reviews

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Mentioned by travellers

Comment: 6 Jan 2025

Stayed in: Dec 2024

It was a short stay but the room was clean and comfortable. But I didn’t know they charge parking fee.

Comment: 16 Feb 2025

Stayed in: Feb 2025

The bathroom was dirty ei caulk in shower, soap scum on glass.
On top high room charge you charged $12 a day to park outside and $9.00 to use the internet. You should tell people up front you were doing that.
The restaurant was always so cold you need to wear your coat to eat.
some of the breakfast entrees on the buffet were cold, not even lukewarm.
staff was nice.
Business traveller

Comment: 8 Dec 2024

Stayed in: Dec 2024

Not good

I cannot recommend this hotel. I stayed overnight and rented a conference room for a business meeting the next day. Of all of the stations available on the hotel's cable, only Fox News didn't work. Oddly, this was the situation the last time I stayed here too. I was told (both times) that it was just a problem with their DISH service that was being repaired. [That stretched my credulity way too far.] The room was quite cold (even when the thermostat was turned up on high.] For my conference room, they had trouble finding the reservation, trouble opening the room, and the room lacked the capabilities I was told that it would have. The staff seemed generally unconcerned about any of the problems and behaved like they were put out about doing their jobs. I will not be using this hotel again.

Hotel response

Comment: 11 December

Dear ChristineIZ42CS,
Thank you for taking the time to share your feedback. It is always our goal to provide memorable experiences for all of our guests and I am so sorry to hear that we failed you. Your concerns have been shared with our entire leadership team to ensure your feedback is addressed and we look forward to another opportunity to better your experience should your travels bring you back our way.
Sincerely,
JohnW
Business traveller
MN

MN

Comment: 10 Nov 2024

Stayed in: Nov 2024

By far worst Marriott venue in 20 years

I travel frequently and favor Marriott properties (Titanium) but almost never have the time to write reviews.
I’m writing now because the level of dysfunction was off-the-chart and seemed systemic.
My advice to conference organizers: Do NOT encourage your guests to stay here.
1– When I arrived for check-in around 10 pm, there was no staff member at the check-in desk or in the lobby anywhere. There was a line of 10 people waiting. No bell to ring. We waited 5-10 min. Then a woman popped her head in from behind a door that blended so well with the wood paneling that none of us had previously seen it. She didn’t say anything, she whipped her head around and disappeared within seconds.
A few minutes later, another staff member appeared and started the check-in process. She provided no apologies or explanation. She seemed a little disheveled and groggy. (May or may not be related: clear odor of marijuana beside the elevators on my floor.)
2– Pool area was advertised to exist on the 3rd floor. When I followed the signs on the 3rd floor, another sign at the end of the hallway indicated an elevator was needed to reach the pool. But the elevator was dysfunctional. No sign to indicate that it was dysfunctional, just that the elevator button was persistently lit. There was a phone mounted on the wall nearby, but the phone had no dial tone. Another sign suggested that the pool could be accessed via stairs, but the stairs led down a dank stairwell to an exit door that warned an alarm would be triggered if the door were opened.
3– AV equipment in a ballroom on the second floor of the hotel was dysfunctional for 2 hours. Worst I’ve seen in 20 years.
4– Colleague told me that, when she checked in to her room, the bed was unmade.
The staff, when they finally showed up, were generally friendly. And the physical plant of the hotel is as good as anywhere else.
What’s unfortunate is that the competence of the staff are way below standards.

Comment: 10 Nov 2024

Stayed in: Nov 2024

Everything was great. The staff were polite. The facility was neat - clean and convenient to near by restaurants and shopping stores.

Very good location

4.0

5795 Poplar Ave, Memphis, 38119, United States|0.78 km from Evolve Bank & Trust

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast price

SAR 71 (≈USD 18.9)/person

Breakfast options

American breakfast.

Breakfast menu

Buffet.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Airport shuttle services are available every day from 5:00 - 23:00.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logocard logocard logo

Marriott Memphis East: FAQs

Yes, Marriott Memphis East does have a restaurant.
At Marriott Memphis East you can check in from 16:00, and you'll need to check out before 12:00.
Yes, there is parking available at Marriott Memphis East.
Marriott Memphis East is 17.3 km away from Memphis city centre.
Marriott Memphis East is in Memphis, United States and is 17.3 km away from Memphis city centre.