Sheraton Grand Chicago Riverwalk, Chicago Hotels

Name: Sheraton Grand Chicago Riverwalk
Address: 301 East North Water Street, Chicago, Illinois, 60611, United States

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Fast facts

Check in from	16:00
Check out by	12:00
Breakfast	Breakfast available.
Pets	Pets are allowed.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Fitness centre

Front desk 24 hour

Exclusive facilities

Pets allowed

Accessibility

Assistive listening devices available

Toilet with grab bar

Raised toilet

Braille or tactile signage

Visual alarms

Lift

Lowered bathroom sink

Accessible parking

Disabled facilities

Wheelchair access

Auditory guidance

Business facilities

Meeting facilities

Business centre

Food and drink

Restaurant

Bar

Banqueting service

Café

Healthcare

First aid room

Hotel and outdoor facilities

Wedding facilities

Ticket office

Laundry

Non-smoking

Garden

In the rooms

Shower

Air conditioning

Heating

Leisure and entertainment

UV sunbeds

Massage

Sauna

Bicycle hire

Media and technology

Photocopier

Fax

Services

Currency exchange

Iron

Cash machine

ATM

Tours

Luggage storage

Multilingual staff

Express check-out

Concierge

Express check-in

Front desk 24 hour

Wake up call

Room service

Safe deposit box

Sport and fitness

Fitness centre

Indoor pool

Pool

Transport and parking

Parking

Car hire

Valet parking

WiFi and internet

WiFi in common areas

Wi-Fi

Internet access

More about Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk

Located in the heart of the Chicago city centre, this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars, Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park.

Ratings and reviews

Cleanliness

4.5

Location

4.5

Service

4.5

Rooms

4.0

Value

4.0

Sleep quality

4.5

Traveller reviews

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Mentioned by travellers

Comment: 22 Feb 2025

Stayed in: Nov 2024

Despite of some issues upon arrival, which were promptly corrected, our overall stay was great. Management were attentive to our needs throughout our entire stay and this made the difference in our overall experience. The comfortable room with a beautiful view of the city overlooking the river on a high floor, a wonderful breakfast (the best coffee and omelets), friendly and professional staff made our stay worthwhile. We will definitely stay there again.

Business traveller

Comment: 19 Feb 2025

Sheraton Riverwalk

The Sheraton is a nice hotel, a bit vintage with a 90's vibe.
Staff is friendly and helpful.
The only complaint I have is the parking garage under the hotel.
Although it is owned by the city of Chicago, the elevators have been out of commission for weeks. I see people trudging up the stairs with their suitcases and I feel that something should be said. I only go with work equipment, not big suitcases. I hope they get this fixed soon, especially before spring break and summer.

Business traveller

Comment: 16 Feb 2025

Mose a Class Act

Mose is a class act! He is a stellar employee. I was very impressed with his high level of customer service. I have not always experienced welcoming and positive customer service at this hotel. Mose has renewed my desire to stay at this hotel. He should be promoted to a higher position!

Couple

Comment: 11 Feb 2025

Very disappointed

Nothing was open
No bar, no restaurant, after travelling along way, it would have been nice to have a drink and food in the hotel very disappointing, when the cafe downstairs did open they could only offer us a buffet breakfast, nothing smaller.

Hotel response

Comment: 11 February

Dear Kalobo8,
Thank you for sharing your experience with TripAdvisor. We are sorry to hear that our dining hours of operation were not available when you arrived. Our team is passionate about expanding our offerings so that they are able to benefit all of our hotel guests. We will review your feedback and improve on this area of opportunity you've presented us. We hope that aside from this that you enjoyed your stay and our location in the heart of the city. Thank you!

Family traveller

Comment: 3 Feb 2025

Wonderful location!

We stayed here twice. Once in December of 2024 and then again in January of 2025. We go as a mom/son aunt/nephew trip. We get adjoining rooms. The rooms are comfy with great views. You can request a mini fridge for the room. You can walk anywhere from this hotel. Parking is easy. Check in and staff are kind. The hotel and grounds are super clean. They do "linger longer" which is an amazing perk. It costs a little more but it's worth it. We get to check in at 10 AM and don't have to check out until 2 PM.

Excellent location

4.5

301 East North Water Street, Near North Side, Chicago, 60611, United States|1.01 km from Chicago NAS

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

Children can use extra beds for an additional charge of USD 25.0.

Pets

Pets are allowed.

Breakfast

Breakfast available.

Breakfast price

SAR 94 (≈USD 25.0)/person

Breakfast menu

Buffet.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note the method of payment used to make the reservation must be presented upon check-in. Contact hotel for details. Guests must be at least 21 years of age to check-in. Roll-away beds can only be accommodated in king rooms for a fee and must be booked in advance of the guest's stay. Please contact the hotel for more information. Refrigerators may also be available on request for an additional fee. A Daily Destination Fee of $25 plus tax (17.4%) be added to the room rate, which includes the following: • Daily Enhanced Internet • Daily F&B Credit of $25 • 2 passes daily admission to the Chicago Architectural Center • 2 passes daily admission to the Chicago Sports museum Destination Fees will be charged at the hotel. For pre-paid reservations, only the prepayment for room and tax will be charged upon booking and the destination fee plus taxes will be due at the hotel after check in.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods

The hotel accepts the following payment methods: