Country Inn & Suites by Radisson, Augusta at I-20, GA
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Country Inn & Suites by Radisson, Augusta at I-20, GA
Country Inn & Suites by Radisson, Augusta at I-20, GA
The Augusta Country Inn and Suites is located off Interstate 20, just 5 minutes’ drive from the Augusta National Golf Club. This hotel features a hot continental breakfast and an indoor pool.
Ratings and reviews
Traveller reviews
Comment: 8 Oct 2024
Stayed in: Oct 2024
Never again...
The reception attendants were grumpy, disinterested, and should NEVER be in the hospitality business!
The entire property appeared run down and dirty. And we concur with every negative review posted before ours. But the owners replies stating they'd make sure to attend to deficiencies do absolutely nothing!
Starting with the room door, which stuck badly and didn't close on its own. Nobody seems to dust anything in the room except maybe flat surfaces. But the most disgusting thing was the bathroom! There was mold all over the tub and ceiling. And we didn't even have a bar of hand soap at the sink. Plus there was hair on the really raggedy old towels - the thought how that got there is nausiating. And mirrors and windows were filthy as well.
This property appears to be a cash cow for its owners, charging disproportional rates compared to its value, without reinvesting a dime into maintenance!
And of course we will never stay at a Radisson property again.
Hotel response
Comment: 9 October
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the numerous issues you encountered during your stay, which fell far short of the standards we aim to uphold.
We are deeply sorry for the difficulties you experienced in locating our property and for the less-than-welcoming reception you received. This is certainly not the level of service we strive to provide, and we will be addressing this matter with our front desk team immediately to ensure better hospitality in the future.
Your comments about the cleanliness and maintenance of our property are very concerning. We take these issues seriously, and I apologize that previous promises to address deficiencies have not resulted in the improvements you rightfully expected. We are actively working on a comprehensive plan to ensure all areas of our hotel, including the rooms and bathrooms, meet our guests' expectations for cleanliness and comfort.
We are particularly troubled by your description of the bathroom conditions and the overall cleanliness of your room. This is unacceptable, and we will be conducting a thorough review with our housekeeping and maintenance teams to prevent such issues from recurring. Your feedback will be used to implement immediate corrective actions.
We understand your frustration and disappointment, and we apologize for the negative impact this had on your stay. Please know that your comments have been taken to heart, and we are committed to making significant improvements to our property.
We appreciate your candid feedback and regret that we were unable to provide you with the positive experience you deserved. We hope you might reconsider staying with us in the future to witness the changes we are making.
Comment: 23 Feb 2025
Stayed in: Feb 2025
The Breakfast was not appetizing at all. Website states indoor pool which is the main reason choosing that hotel only to find it closed. Staff was friendly and helpful.
Comment: 23 Feb 2025
Stayed in: Feb 2025
Comment: 19 Feb 2025
Falling short
Hotel response
Comment: 19 February
Thank you for taking the time to share your experience with us. We sincerely apologize that your recent stay did not meet the expectations set by your previous visit. Your feedback is incredibly valuable, and we regret that you encountered multiple inconveniences during your stay.
We understand how frustrating it must have been to deal with maintenance issues in both rooms. A properly functioning room is essential to a comfortable stay, and we will be addressing these concerns with our maintenance team to prevent similar issues in the future.
Additionally, we are sorry to hear about the disturbances caused by outside noise and the internet connectivity issues you faced. Regarding breakfast, we deeply regret that the selection was not adequately stocked and that the cleanliness of the area was not up to standard. This is not the level of service we strive to provide, and we will be reviewing these concerns with our team to ensure that our breakfast offerings and cleanliness expectations are consistently met.
Your experience does not reflect the standards we aim for, and we apologize for falling short. We truly appreciate your past patronage and regret that this visit left you feeling disappointed. Should you ever reconsider giving us another chance, we would love the opportunity to provide you with the quality stay you deserve.
US
Comment: 10 Feb 2025
Shopping and restaurant area
Hotel response
Comment: 11 February
Thank you for taking the time to share your experience. We're pleased to hear that you found our front desk team helpful—we strive to provide attentive service to all our guests.
We sincerely apologize for the issue with the toilet in your room. While our team attempted to fix it, we regret that an alternative room was not offered as a solution. Guest comfort is a top priority for us, and we appreciate your feedback as it helps us improve.
We're glad to know that you found our location convenient, especially with great dining options like Texas Roadhouse nearby. Your comments on the pillows have been noted, and we will review our bedding to ensure the best possible sleep experience for our guests.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future!
Very good location
103 Sherwood Dr, Augusta, 30909, United States|2.06 km from Georgia State Welcome Sign
10 things to dowithin 2.81 km
Airportwithin 17.55 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
American breakfast, Continental breakfast.
Breakfast price
Please contact hotel for price information.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 100 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
