Atlantis, the Royal
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Atlantis, the Royal
Atlantis, the Royal
This is the most ultra-Luxury experiential resort in the worldthe new iconic landmark of Dubai, Atlantis The Royal welcomes you to an experience that will completely redefine your perspective of luxury. Crafted by the world’s leading designers, architects and artists, this is a destination where everything has been designed to challenge the boundaries of imagination. Be taken on a journey of the impossible, with artful masterpieces, iconic entertainment and beautiful craftsmanship at every turn. Where the highest level of service sets a new standard in excellence. This is the place where something incredible happens at every moment of your stay. This is Atlantis The Royal.
Ratings and reviews
Traveller reviews
Comment: 9 Oct 2024
My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea.
The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine.
The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel.
If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!
Hotel response
Comment: 10 October
Comment: 28 Feb 2025
Stayed in: Feb 2025
Stunning Hotel with equally poor guest service
Date of Stay: 28th Feb 2025
Atlantis The Royal offers luxurious rooms and impressive facilities, but the service definitely needs substantial improvement. We came to celebrate my wife’s special milestone birthday. Despite reminding staff at least three times about my wife’s birthday, and them confirming they had noted it, there was no acknowledgment of the occasion while they promised condiments will be provided. The staff also tended to be overly talkative, unnecessarily extending conversations rather than being efficient.
On a positive note, *Malibu*, the hotel’s restaurant, provided excellent service. The staff there made a genuine effort to acknowledge my wife’s birthday, making for a memorable dining experience.
It was especially disappointing for a hotel of this marketed caliber to miss acknowledging such an important occasion. This lack of attention to detail really stood out during our stay.
Overall, while the hotel’s facilities are excellent, the service, particularly in guest recognition, needs significant improvement.
Hotel response
Comment: 1 March
Thank you for your feedback on Tripadvisor.
We deeply regret that your wife’s milestone birthday was not acknowledged as promised. Celebrating such special occasions is important to us, and we sincerely apologize for this oversight. Please be assured that a member of our team will be reaching out to you shortly to address your concerns in much more detail.
We are glad to hear that Malibu made the celebration memorable, and we appreciate your kind words about their service. Please know that your feedback regarding guest recognition and service efficiency has been shared with our leadership team for immediate review and improvement, as we continuously strive to enhance our guest experience.
We truly hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.
Kind regards,
Maryia Isachenka
Quality and Guest Experience Manager
Atlantis Dubai
Comment: 26 Feb 2025
Stayed in: Feb 2025
Atlantis Royal Treatment
Hotel response
Comment: 27 February
Thank you for your wonderful feedback. We’re thrilled to hear that you had a fantastic experience, from the amazing food to the excellent service provided by Ahmet. We’re glad he could also capture some great moments for you! It's wonderful to know that the hotel’s beautiful surroundings enhanced your experience.
We truly appreciate your recommendation and look forward to welcoming you back for another superb buffet experience.
Best regards,
Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Comment: 26 Feb 2025
Stayed in: Feb 2025
Gastronomy - great food and service
Hotel response
Comment: 27 February
Thank you for sharing your experience. We’re glad to hear you enjoyed the fantastic array of food and the great atmosphere, as well as the excellent service from Farah. We also appreciate your feedback regarding the pasta display, and we will address this to ensure a more consistent experience in the future.
We look forward to welcoming you back for another wonderful visit.
Best regards,
Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Comment: 26 Feb 2025
Stayed in: Feb 2025
Outstanding selection and service.
Hotel response
Comment: 27 February
Thank you for sharing your delightful feedback. We’re so happy to hear that you loved your dinner and that Faran provided exceptional service. It’s wonderful to know that you were impressed with the presentation and the variety of choices.
We truly appreciate your recommendation and hope you’ll have the chance to join us again for brunch on your next visit. We look forward to welcoming you and your loved ones back soon.
Best regards,
Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Exceptional location
Palm Jumeirah - Crescent Rd - The Palm Jumeirah, The Palm Jumeirah, Dubai, United Arab Emirates|1.45 km from Atlantis Dubai
10 things to dowithin 2.94 km
Transportationwithin 6.34 km
Airportwithin 27.11 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
4 years old and under
Children can use extra beds for free.
5 years old and over
Children can use extra beds for an additional charge of AED 450.0.
Pets are not allowed.
Breakfast available.
Breakfast options
American breakfast, Asian breakfast, Continental breakfast, English breakfast, Gluten Free breakfast, Halal breakfast, Italian breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
Please contact hotel for price information.
When staying at the hotel, a local Tourism Dirham is charged per room per night. The amount charged may vary depending on different situations (stay period and room type etc.) . Please contact the hotel front desk for more information.
Transfer from/to airport available for an additional fee.