Hotel Costa Calero Thalasso & Spa
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Hotel Costa Calero Thalasso & Spa
Hotel Costa Calero Thalasso & Spa
Situated in a quiet resort 5 km west of Puerto del Carmen, Hotel Costa Calero Thalasso & Spa has 4 outdoor swimming pools and a spa with a sauna. The hotel offers a free shuttle service to the beach.
Ratings and reviews
Traveller reviews
Comment: 6 Aug 2024
Stayed in: Aug 2024
Excellent stay. Beautiful Pension.
The only small thing is that the staff hardly speaks French.
I highly recommend this Pension. Bravo
Comment: 3 Dec 2024
Stayed in: Nov 2024
We went to the room and as we were about to enter, a couple came out of the room going for their evening meal. The couple were from Germany and didn’t speak much English so were confused as to why we had a key which worked to their room. We all went back to reception to sort the confusion out. The reception staff didn’t apologise for the confusion to either us or the other couple but did eventually sort out a different room for us. This apparently was an upgrade on a higher floor. We went straight to the room and when we entered the room there was already a complimentary bottle of cava and chocolates with a note from the hotel welcoming the guests, however the note with the gifts had someone else’s name on it.
When we checked out the next morning there was still no apology and also found the staff quite unfriendly. We needed to leave our luggage for a couple of hours. The staff pointed to a room at the side of reception where we had free access to put our luggage in. Other people’s unattended luggage had already been left in this room. I feel this room should be locked and the luggage tagged not just left open for any to walk into it.
Overall we had a poor experience and certainly won’t be returning
Comment: 17 Nov 2024
Stayed in: Nov 2024
Comment: 21 Sep 2024
Stayed in: Sep 2024
Time to pull your act together
Staff tell us the senior managers don’t care re the issues.
So we will look elsewhere now .
Comment: 21 Sep 2024
Stayed in: Sep 2024
Must do better.
Food / pool restaurant is a let down. Yesterday my partner had chicken from the hot plate which was stone cold at best and the fish I had directly from the hot plate was raw. Today found a table and waited 10 minutes for someone to come and lay the table. In the end went and found my own knife and fork. Might sound a bet petty but for a 4star I would expect better than this.
5 more days until I return home maybe things will get better.
Very good location
Urbanización, s/n, Puerto Calero, 35570, Spain|0.37 km from Zonnewijzer
10 things to dowithin 0.39 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
1 year old and under
Children can use extra beds for free.
17 years old and over
Children can use extra beds for free.
Pets are not allowed.
Breakfast available.
Breakfast price
SAR 65 (≈EUR 16.0)/person
Breakfast options
American breakfast, English breakfast, Gluten Free breakfast, Vegetarian breakfast.
Breakfast menu
Buffet.
Please inform Hotel Costa Calero Thalasso & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note rates for December 31st include a Gala Dinner. The all inclusive rates rates include 1 free entrance to the Thermal Circuit and the Roman Baths of the Thalasso & Spa Wellness Center. Entrance is per person, per stay. For more that 3 rooms reservations, the hotel may apply different payment polices, like applying the NR rate According to article 7.1.1 of Law 7/2012, of 29 October 2019, cash payments with an amount equal to or greater than €1,000 are not accepted. Payment must be made by credit card or bank transfer. The hotel does not accept 500,00€ notes. The dress code for dinner at La Magdalena restaurant: Smart casual For example: For her: Trousers, casual shorts or skirt, jeans, collared or dress shirt, heels or loafers. For him: Jeans, casual shorts, khakis, long trousers, casual or lounge jacket or blazer, closed-toe shoes. In both cases, appropriate clothing is required: flip flops, flip flops, swimming costumes or bikinis, and tank tops are not allowed." We will carry out the annual cleaning of our active pool, sauna, and hammam in our Thalasso & SPA Center from 15.06.2025 to 29.06.2025 inclusive. Treatments, massages, the gym and the hairdresser will remain open as usual.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Cash