Grupotel Playa Feliz
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 11:00 |
Amenities
More about Grupotel Playa Feliz
Grupotel Playa Feliz
The beachfront Apartamentos Playa Feliz is 10 km north of Playa del Inglés. It features a heated outdoor pool, paddle tennis courts and a spa. Bright air-conditioned apartments have a balcony.
Ratings and reviews
Traveller reviews
Comment: 1 Mar 2025
Perfect place for a beautiful and relaxing family vacation
Comment: 9 Dec 2024
Stayed in: Jul 2024
Terrible!!!
In addition, the dirty pool water caused skin complaints for many guests. When we asked TUI for help, they refused to come even after contacting the emergency number. TUI's negligence made this stay even worse. Absolutely not recommended for families!
Hotel response
Comment: 10 December
Comment: 12 Nov 2024
Stayed in: Oct 2024
Fantastic family holiday, minus 1 star
Weather was fab, a few cloudy days but warm and most pools never too cold for a dip. The only one not used was the kids one with the slides at the Orqueida - this was by far the coldest! The largest at O-side was warm bath temp (lovely!) and the one at Playa Feliz just right. Pools, big thumbs up, always clean. Could also always get at least 2 beds, however we were out by 9 most mornings with the kids. Only used the pool towel card once on our last day, as bought our own - but these were clean and a good service from what we experienced.
We were self catering so didn’t meet many staff, but those we did were always friendly, smiling and helpful. Particular thanks to Walid at the Playa Feliz Theas - keeping us topped up with delicious smoothies, coffee selection, mojitos and beer.
The entertainment staff work tirelessly day to night and are very talented themselves, putting on much of the evening entertainment which we found to be a good selection and kept all entertained, however we only stayed for a couple of the latest shows, as our 3 year old demanded bed by 8.30 most nights.
We used the TUI blue app for childcare and restaurant bookings, plus to view what was on each day around the complex - very easy to use and we will do so again in future. The kids got involved in to much more having the itinerary at our fingertips was really a game changer.
Captain T was a hit, as always.
The bits that lost a star -
1) Don’t book trips via TUI - use the bus service just outside and book online via get your guide/direct if you can. Save a lot!
2) Rooms are not hoovered, only swept. This would not be a problem if swept properly, but we arrived to other people’s hair on the floors, and left to the same. I was caught sweeping up myself by the maid one day, who insisted she take over when she arrived - only to sweep all the dirt and hair out onto the outside area. No wonder there are tumbleweeds of human hair floating around the accommodation gardens… they really need to hoover as the bits just get swept around otherwise.
3) Ants - I’m not sure if this is a climate thing but we experienced ants in the accommodation both visits. Not enough to put in a complaint, but a few times we caught the start of a trail starting through a crack in the foundations and it could have easily turned into a problem if we had not kept on top of it. We also came home to flying ants on a couple of days inside in numbers.
4) Cockroaches - maybe a normal climate thing but worth mentioning we saw several cockroaches at night scuttling around the accommodation gardens. We also had one in the bathroom one night.
5) Our accommodation was number 89 Playa Feliz. Great location. Quiet and among others that look privately owned with lovely gardens. The ‘garden’ outside ours however was very unsightly - a dead box bush barely hiding a rusty old maintenance ladder. Stood out like a sore thumb against the well kept neighbouring patches.
6) The fountain opposite was filled in with soil which is a shame as could look lovely if flower-bedded or used as a water feature still.
7) Pans need to be bigger (especially the frying pan) for a place that sleeps a family of 4. It was a struggle to juggle cooking the dinner on a few nights.
All in all still a wonderful stay, and the accommodation didn’t dampen our mood enough to put us off rreturning in future. I just hope the hotel puts some love and care into repairs on some of the older accommodation.
Hotel response
Comment: 14 November
Comment: 24 Feb 2025
Worst customer service ever
Hotel response
Comment: 27 February
Comment: 19 Feb 2025
Relaxing week in Gran Canaria
Hotel response
Comment: 24 February
Location
Avenida de Windsurfing, s/n, Bahia Feliz, 35100, Spain|0.45 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Please inform Grupotel Playa Feliz in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please take note a formal dress is required for dinner. Men must wear long pants and a long-sleeved shirt to gain access to the restaurant. Reservations of more than 5 rooms may be subject to special conditions and additional supplements.