Kruger Gate Hotel
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Kruger Gate Hotel
Kruger Gate Hotel
Located at the Paul Kruger Gate to the Kruger National Park, Kruger Gate Hotel is situated on the banks of the Sabie River. The property features a restaurant, free private parking, an outdoor swimming pool and a bar.
Ratings and reviews
Cleanliness4.5
Location5.0
Service4.5
Rooms4.5
Value4.5
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Couple
Comment: 28 Feb 2025
Spa experience
My husband and I had a surprise couples massage booked by our kids. Beautiful spa, massage was great. Listened to the hippo in the river below. However the only downside was that we were rushed out of our changing room at the end. There was a shower steam room tha we would have liked to use. We were told we had to vacate the changing room as there was someone waiting for it. We even had someone knock to see if we were ready to leave. We had only been in there 5 mins. We asked if there were other showers to use and were told that we would have wait 15mins or so. We didn’t use the showers or steam shower, we dressed and left.
Hotel response
Comment: 1 March
Dear Valued Guest,
Thank you for taking the time to share your recent spa experience with us, we are taking your feedback seriously as we evaluate our offerings and will be addressed with the spa management team. We apologise for any inconvenience caused during your stay and hope that you will visit us again in the near future.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Thank you for taking the time to share your recent spa experience with us, we are taking your feedback seriously as we evaluate our offerings and will be addressed with the spa management team. We apologise for any inconvenience caused during your stay and hope that you will visit us again in the near future.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Family traveller
Comment: 28 Feb 2025
A magic place!
I visited Kruger Gate Hotel together with my 19-year-old daughter and we both absolutely loved it. The hotel fits very well into the surroundings as a lot of wood was used and there are trees and bushes everywhere. So even though you are in a very comfortable and stylish hotel it still feels like being in the bush. There also sometimes monkeys, which try to steal your breakfast, but they are small and harmless. The food is good - especially the breakfast offers everything, you could wish for. But the best thing about the place are the people, who work here. Everyone is more than friendly and always willing to help. Especially the guest relations manager Sarah Watson is a wonderful host and really goes out of her way to fulfill every guest´s wish. Last but not least the hotel is a minute away from the Kruger Gate and the safaris are fantastic. Thank you for a wonderful time - we will be back!
Hotel response
Comment: 1 March
Dear Igna,
Thank you so much for the heartfelt review and for taking time to share your magical experience. We are thrilled to hear that your stay was nothing short of wonderful for you and your daughter. Our team takes great pride in providing personalized and attentive service, and it’s wonderful to know that this positively impacted your visit. Your kind words about Sarah, and the rest of our team truly warm our hearts. We will share your experience with them. We can’t wait to welcome you back to Kruger Gate Hotel for another extraordinary stay.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Thank you so much for the heartfelt review and for taking time to share your magical experience. We are thrilled to hear that your stay was nothing short of wonderful for you and your daughter. Our team takes great pride in providing personalized and attentive service, and it’s wonderful to know that this positively impacted your visit. Your kind words about Sarah, and the rest of our team truly warm our hearts. We will share your experience with them. We can’t wait to welcome you back to Kruger Gate Hotel for another extraordinary stay.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Couple
UK
Comment: 26 Feb 2025
Need to up their game.
We were met at Skukuza airport by our driver Dion who was excellent. He took us on a very leisurely drive to the hotel and stopped regularly so that we could admire the wildlife on the way. He even had binoculars in the car - it was almost a private mini game drive!
Having started with such a positive experience we were a little surprised by the lack of welcome at the hotel itself. One other couple were checking in ahead of us which seemed to take all of the 3 staff on duty's attention. Eventually it was our turn after hanging around for about 15 minutes and being ignored by everyone else.
Our room wasn't ready but we were promised a WhatsApp when it was so we went to the pool bar for a drink. The staff there were very friendly & attentive and the bar's position overlooking the river bed is great.
We eventually wandered back to reception - no WhatsApp message - to find that our room had been changed and was now ready. No-one showed us to our room - we followed the map to find it.
The room itself was great and very well equipped.
Our dining experience was similar to that at reception. The only time someone approached us was to present us with our bill for drinks. Every other time we had to try & get someone's attention. The quality & variety of food was excellent but the service left a lot to be desired.
This hotel has a lot of positives but whoever is in charge of staff training needs to up their game.
Having started with such a positive experience we were a little surprised by the lack of welcome at the hotel itself. One other couple were checking in ahead of us which seemed to take all of the 3 staff on duty's attention. Eventually it was our turn after hanging around for about 15 minutes and being ignored by everyone else.
Our room wasn't ready but we were promised a WhatsApp when it was so we went to the pool bar for a drink. The staff there were very friendly & attentive and the bar's position overlooking the river bed is great.
We eventually wandered back to reception - no WhatsApp message - to find that our room had been changed and was now ready. No-one showed us to our room - we followed the map to find it.
The room itself was great and very well equipped.
Our dining experience was similar to that at reception. The only time someone approached us was to present us with our bill for drinks. Every other time we had to try & get someone's attention. The quality & variety of food was excellent but the service left a lot to be desired.
This hotel has a lot of positives but whoever is in charge of staff training needs to up their game.
Hotel response
Comment: 1 March
Dear Peter,
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Your experience has been shared with our Front of House Manager & Food and Beverage who join me in offering not only our sincere apologies for the team’s shortcomings but also our commitment to resolving these issues in order to improve the guest experience in the future.
Your kind words about Dion truly warms our hearts and although we fell short of meeting your expectations during your stay, we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Your experience has been shared with our Front of House Manager & Food and Beverage who join me in offering not only our sincere apologies for the team’s shortcomings but also our commitment to resolving these issues in order to improve the guest experience in the future.
Your kind words about Dion truly warms our hearts and although we fell short of meeting your expectations during your stay, we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Couple
Comment: 23 Feb 2025
Amazing
My wife and I stayed here recently and had an amazing time, I believe the sights we saw were better than a private reserve or certainly as good as, this clearly is down to a little luck, however I spoke to other hotel clients who had also had good viewings at a fraction of the price of SOME of the private lodges.
Location was fantastic and the staff were absolutely outstanding everyone of them could not do enough. Customer relations Sarah and Miguel were extremely friendly and helpful throughout our stay. Themba,Silas and Godfrey and last but not least Raol ,who I have to say was a true gentleman and always there for whatever we needed.
So glad we booked this place to stay, it was so much more than we anticipated and l would definitely book again.
Location was fantastic and the staff were absolutely outstanding everyone of them could not do enough. Customer relations Sarah and Miguel were extremely friendly and helpful throughout our stay. Themba,Silas and Godfrey and last but not least Raol ,who I have to say was a true gentleman and always there for whatever we needed.
So glad we booked this place to stay, it was so much more than we anticipated and l would definitely book again.
Hotel response
Comment: 24 February
Dear Valued Guest,
Thank you for your feedback, and for taking the time to write about your visit.
It's wonderful to hear that you had an amazing time during your recent stay with us at Kruger Gate Hotel. We are delighted that you found the sights to be as good as a private reserve, enjoyed the fantastic location, and received outstanding service from our staff, especially from Sarah, Miguel, Themba, Silas, Godfrey, and Raol. We are thrilled that your experience exceeded your expectations and that you would definitely book with us again.
We look forward to welcoming you back to Kruger Gate Hotel soon!
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Thank you for your feedback, and for taking the time to write about your visit.
It's wonderful to hear that you had an amazing time during your recent stay with us at Kruger Gate Hotel. We are delighted that you found the sights to be as good as a private reserve, enjoyed the fantastic location, and received outstanding service from our staff, especially from Sarah, Miguel, Themba, Silas, Godfrey, and Raol. We are thrilled that your experience exceeded your expectations and that you would definitely book with us again.
We look forward to welcoming you back to Kruger Gate Hotel soon!
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Other
Comment: 23 Feb 2025
Excellent holiday
From the moment we walked into the hotel to the day we left we have had the most excellent experience and stay, with the most friendly staff. Nothing was too much to ask.
The highlight was the visit from the elephant and buffalo's visiting at the pool deck.
The highlight was the visit from the elephant and buffalo's visiting at the pool deck.
Hotel response
Comment: 24 February
Dear ClMuller
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you had an excellent holiday at Kruger Gate Hotel. Your kind words about our friendly staff and the unique experience with the elephant and buffalo's visit are truly appreciated.
We look forward to welcoming you back to Kruger Gate Hotel soon!
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you had an excellent holiday at Kruger Gate Hotel. Your kind words about our friendly staff and the unique experience with the elephant and buffalo's visit are truly appreciated.
We look forward to welcoming you back to Kruger Gate Hotel soon!
Kind regards,
Divashnee Pillay
Guest Relations Assistant
Exceptional location
Kruger National Park, On The Sabi River At The Paul Kruger Gate, R536, Mpumalanga, South Africa
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet, Boxed/packaged food.
Breakfast options
American breakfast, Continental breakfast, English breakfast, Gluten Free breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
Please contact hotel for price information.
Please inform Kruger Gate Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. For your own safety, please avoid using the Numbi Gate. We recommend entering and exiting the park via the Paul Kruger, Malelane and Phabeni Gates.
The hotel accepts the following payment methods:
Transfer from/to airport available. Cost: 620.00 ZAR one way.
Kruger Gate Hotel: FAQs
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