The Ritz-Carlton, Mexico City
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Ritz-Carlton, Mexico City
The Ritz-Carlton, Mexico City
Situated in Mexico City and with The Angel of Independence reachable within 1.1 km, The Ritz-Carlton, Mexico City features concierge services, non-smoking rooms, a terrace, free WiFi throughout the property and a bar.
Ratings and reviews
Cleanliness5.0
Location5.0
Service4.5
Rooms4.5
Value4.5
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Couple
US
Comment: 14 Mar 2025
Fabulous hotel
Absolutely five star in every way ! The hotel is beautiful , new , modern , incredible views, perfect location and a welcoming staff .
My husband and I travel the world and it makes it to the top 10 of great places to stay ! I typically like a Four Seasons but I did my homework and the one in Mexico City was dated and needed renovation...so happy we stayed at the Ritz !
My husband and I travel the world and it makes it to the top 10 of great places to stay ! I typically like a Four Seasons but I did my homework and the one in Mexico City was dated and needed renovation...so happy we stayed at the Ritz !
Hotel response
Comment: 15 March
Dear grallnicksusanb,
Thank you for your kind and thoughtful review. We are delighted to hear that your stay at the Ritz- Carlton, Mexico City was nothing short of exceptional.
It’s an honor to be included in your top 10 destinations, and we are thrilled that our modern design, stunning views, and attentive service contributed to your memorable experience.
We truly appreciate your discerning preference, and we are so pleased that we could offer you an experience worthy of your travels.
We look forward to welcoming you back for another unparalleled stay. Safe and extraordinary travels ahead!
Kind Regards,
Jimena Alavez
Guest Relations Manager
Thank you for your kind and thoughtful review. We are delighted to hear that your stay at the Ritz- Carlton, Mexico City was nothing short of exceptional.
It’s an honor to be included in your top 10 destinations, and we are thrilled that our modern design, stunning views, and attentive service contributed to your memorable experience.
We truly appreciate your discerning preference, and we are so pleased that we could offer you an experience worthy of your travels.
We look forward to welcoming you back for another unparalleled stay. Safe and extraordinary travels ahead!
Kind Regards,
Jimena Alavez
Guest Relations Manager
Business traveller
Comment: 10 Mar 2025
Contact Info Sold
I'd reached out for a corporate reservation and never heard back...but now I'm receiving emails from third-party tour operators who say that I was referred by Ritz Carlton. I would've expected a better degree of service and discretion--I've never previously had a hotel sell my information so shamelessly.
Hotel response
Comment: 14 March
Dear stephaniep640,
Thank you for reaching out and sharing your concern with us.
I have forwarded your message to our sales team, and they will be in touch with you directly.
Kind regards,
Jimena Alavez
Guest Relations Manager
Thank you for reaching out and sharing your concern with us.
I have forwarded your message to our sales team, and they will be in touch with you directly.
Kind regards,
Jimena Alavez
Guest Relations Manager
Family traveller
AE
Comment: 2 Mar 2025
Huge thanks to the staff for the bougie experience
This hotel did a wonderful job acknowledging Ambassador status and a milestone birthday celebration with a very generous corner, junior suite upgrade. The room was largely comfortable and with good sleep quality, though the poorly designed shower was a bit of a pain with the extreme water leakage.
Concierge was very helpful with information requests.
Enjoyed the bar and adjoining restaurant. Service was very good at both.
The spa was nice but a bit undersized and under resourced from a facilities standpoint. At that price point I expected more, particularly in the way of refreshments in the relaxation area.
Concierge was very helpful with information requests.
Enjoyed the bar and adjoining restaurant. Service was very good at both.
The spa was nice but a bit undersized and under resourced from a facilities standpoint. At that price point I expected more, particularly in the way of refreshments in the relaxation area.
Hotel response
Comment: 7 March
Dear MsHellfire,
Thank you so much for your thoughtful feedback. We are delighted to hear that you had a memorable experience with us and that our team made your milestone birthday celebration even more special. We truly appreciate your recognition of our efforts to acknowledge your Ambassador status.
I’m glad to know that you found your room comfortable, though I apologize for the inconvenience caused by the shower design. We will certainly address this with our maintenance team to ensure a better experience for future guests.
We hope to have the pleasure of welcoming you back for another unforgettable visit to Mexico City.
Warmest regards,
Jimena Alavez
Guest Relations Manager
Thank you so much for your thoughtful feedback. We are delighted to hear that you had a memorable experience with us and that our team made your milestone birthday celebration even more special. We truly appreciate your recognition of our efforts to acknowledge your Ambassador status.
I’m glad to know that you found your room comfortable, though I apologize for the inconvenience caused by the shower design. We will certainly address this with our maintenance team to ensure a better experience for future guests.
We hope to have the pleasure of welcoming you back for another unforgettable visit to Mexico City.
Warmest regards,
Jimena Alavez
Guest Relations Manager
Couple
Comment: 2 Mar 2025
Perfection and luxury in the sky
There is no shortage of luxury hotels from which to choose in this amazing city, but I daresay this is the best. This was our first visit but I can’t imagine doing better.
Location: utterly superb. The hotel is right by Chapultepec Park, Mexico City’s answer to NY’s Central Park. That puts multiple museums within walking distance. Don’t miss the museum of modern art or the anthropological museum. You can also walk to Zona Rosa and it’s an easy uber most anywhere else, such as the Polanco neighborhood for great shopping and dining.
Service: flawless. The concierge scored us a table at a restaurant that was sold-out online. Before we arrived they arranged a balloon ride and private car to and from the pyramids. Friendly and accommodating and NEVER stuffy. I can’t say enough positive things about the staff at restaurants Sola and Carlotta Reforma, as well as the rest of the hotel. Housekeeping was over-the-top amazing.
The room: heaven. We used Bonvoy points and were upgraded to a palatial junior suite on the 44th floor with panoramic views of the city. The bathroom is floor to ceiling marble. One of the most lovely and luxurious rooms I’ve ever stayed in.
Bonvoy status: warmly acknowledged and rewarded. As mentioned above my titanium status was rewarded with a significant upgrade, and we were also treated with a special desert in the 38th floor lounge on our last day. We felt recognized and welcome.
Other dining: compelling options. The excellent Tao group restaurant LingLing occupies the 56th floor, so don’t miss dining there. Same for Cipriano - neither are officially part of the ritz but you can’t beat going home via elevator after a big meal.
Bottom line: an absolutely perfect, fabulous hotel in every way that counts.
Location: utterly superb. The hotel is right by Chapultepec Park, Mexico City’s answer to NY’s Central Park. That puts multiple museums within walking distance. Don’t miss the museum of modern art or the anthropological museum. You can also walk to Zona Rosa and it’s an easy uber most anywhere else, such as the Polanco neighborhood for great shopping and dining.
Service: flawless. The concierge scored us a table at a restaurant that was sold-out online. Before we arrived they arranged a balloon ride and private car to and from the pyramids. Friendly and accommodating and NEVER stuffy. I can’t say enough positive things about the staff at restaurants Sola and Carlotta Reforma, as well as the rest of the hotel. Housekeeping was over-the-top amazing.
The room: heaven. We used Bonvoy points and were upgraded to a palatial junior suite on the 44th floor with panoramic views of the city. The bathroom is floor to ceiling marble. One of the most lovely and luxurious rooms I’ve ever stayed in.
Bonvoy status: warmly acknowledged and rewarded. As mentioned above my titanium status was rewarded with a significant upgrade, and we were also treated with a special desert in the 38th floor lounge on our last day. We felt recognized and welcome.
Other dining: compelling options. The excellent Tao group restaurant LingLing occupies the 56th floor, so don’t miss dining there. Same for Cipriano - neither are officially part of the ritz but you can’t beat going home via elevator after a big meal.
Bottom line: an absolutely perfect, fabulous hotel in every way that counts.
Hotel response
Comment: 7 March
Dear Mark G,
Thank you for your extraordinary feedback! We are beyond thrilled to hear that your first visit to Mexico City was so memorable, and that our hotel exceeded your expectations in every way.
We’re delighted that you enjoyed our location near Chapultepec Park and appreciated the seamless service our team provided, from arranging exclusive experiences like the balloon ride and private car to the pyramids, to securing hard-to-get reservations. It’s wonderful to know that you felt warmly welcomed and recognized as a Bonvoy Titanium member.
Thank you again for your kind review. We truly look forward to welcoming you back for another unforgettable experience.
Warmest regards,
Jimena Alavez
Guest Relations Manager
Thank you for your extraordinary feedback! We are beyond thrilled to hear that your first visit to Mexico City was so memorable, and that our hotel exceeded your expectations in every way.
We’re delighted that you enjoyed our location near Chapultepec Park and appreciated the seamless service our team provided, from arranging exclusive experiences like the balloon ride and private car to the pyramids, to securing hard-to-get reservations. It’s wonderful to know that you felt warmly welcomed and recognized as a Bonvoy Titanium member.
Thank you again for your kind review. We truly look forward to welcoming you back for another unforgettable experience.
Warmest regards,
Jimena Alavez
Guest Relations Manager
Couple
Comment: 28 Feb 2025
A wow of a hotel
This hotel is perfection! We were upgraded from our club level room to a huge and beautiful suite that had views to the east, west and south. It made our getaway feel like such a gift!!
The location of this hotel can not be beat- right across from Chapultepec Forest and an easy walk to the many restaurants and bars in the Polanco. The staff is super responsive, respectful and pleasant. The club level lounge is wonderful- the staff welcoming and friendly and really excellent food and drink.
When we come back to Mexico City, this is the only place I’ll stay. My husband and I highly recommend!!
The location of this hotel can not be beat- right across from Chapultepec Forest and an easy walk to the many restaurants and bars in the Polanco. The staff is super responsive, respectful and pleasant. The club level lounge is wonderful- the staff welcoming and friendly and really excellent food and drink.
When we come back to Mexico City, this is the only place I’ll stay. My husband and I highly recommend!!
Hotel response
Comment: 7 March
Dear sueaV5481NE,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a memorable experience with us. It’s fantastic that you enjoyed the upgrade to the suite with its stunning views, and we’re glad that it added to the special feel of your getaway.
We’re also pleased that you appreciated our location, the proximity to Chapultepec Forest, and the vibrant area of Polanco. It’s great to know that our team’s responsiveness and friendliness enhanced your stay, and that you enjoyed the offerings at the club level lounge.
We are truly honored to be your hotel of choice when returning to Mexico City, and we can’t wait to welcome you back for another exceptional stay.
Thank you again for your kind recommendation!
Warmest regards,
Jimena Alavez
Guest Relations Manager
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a memorable experience with us. It’s fantastic that you enjoyed the upgrade to the suite with its stunning views, and we’re glad that it added to the special feel of your getaway.
We’re also pleased that you appreciated our location, the proximity to Chapultepec Forest, and the vibrant area of Polanco. It’s great to know that our team’s responsiveness and friendliness enhanced your stay, and that you enjoyed the offerings at the club level lounge.
We are truly honored to be your hotel of choice when returning to Mexico City, and we can’t wait to welcome you back for another exceptional stay.
Thank you again for your kind recommendation!
Warmest regards,
Jimena Alavez
Guest Relations Manager
Exceptional location
Avenida Paseo de la Reforma 509, Cuauhtemoc, Mexico City, 6500, Mexico|0.91 km from Monumento a la Independencia
10 things to dowithin 1.51 km
0.91 km
1.90 km
1.13 km
Transportationwithin 7.15 km
0.39 km
0.56 km
0.97 km
Airportwithin 10.98 km
7.99 km
10.98 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast options
American breakfast.
Breakfast price
Please contact hotel for price information.
The hotel accepts the following payment methods:
Cash
The Ritz-Carlton, Mexico City: FAQs
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