Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort, Sapporo Hotels

Name: Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort
Address: Higashibarato 132, Sapporo, Hokkaido, 002-8043, Japan

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Fast facts

Check in from:	15:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Pool

Fitness centre

Spa

More about Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

Featuring several public baths and a sauna, the Chateraise Gateaux Kingdom Sapporo Hotel & Resort offers Western-style rooms with free wired internet access.

Ratings and reviews

Cleanliness4.0

Location2.9

Service4.0

Rooms4.0

Value4.0

Sleep quality4.0

Traveller reviews

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Mentioned by travellers

Family traveller

Comment: 9 Apr 2025

Service was excellent. Staff was helpful and friendly. Room is clean. Buffet choice is awesome.

Family traveller

Comment: 22 Jul 2024

This was probably the anti- climax of our trip. Having been to Sapporo and Hakodate, I thought that a relaxing vacation at a hotel/Spa would be a good retreat before coming back home. Instead this place was a total letdown.
1). The place is dirty...It looked like it has been bought over with no renovation done. The carpets are smelly and moldly. The furniture looks dated. The bed has an awful ordour.
2). The facilities...They gym equipment is so old that it looked like it was there since the 70s. And the have the audacity to charge you for usage of the gym.
3). Half the facilities are closed...When we got there hoping to play with the slides and soak in some sun, the adult pool was closed and so were the tube slides.
4). The staff...They cannot speak English and there was a female staff at the Spa counter who ignored answering and just looked blindly through you.
At least Trip.com or the hotel should inform the consumer that the main facilities are closed. Nobody informed us.
In the future, it would be good to inform customers that such a place is mainly for kids and their Englsih comprehension and communication is limited.
I would not recommend this place to anyone travelling far from abroad.

Family traveller

SG

Comment: 22 Jul 2024

Stayed in: Jul 2024

Disappointing vacation at Chateraise Gateaux Kingdom Sapporo

This is a bad place to go if you are looking to spend a relaxing vacation with your family. It was disappointing because if was at the end of our trip and we were hoping to relax and enjoy some water slide facilities and food. Instead the facilities were too old and dated. Carpets were moldy, the mattress smells, the gym looked like it was there since the 70's and the staff knows very limited English and some were actually rude refusing to answer your questions. Half the restaurants were closed and the main facility which was the water slide as well as the adult outdoor pool were closed. The hotel should have at least informed guests about it.

Comment: 21 Dec 2024

Stayed in: Dec 2024

The pool was nice that you can use it even in winter. But its probably better to just pay for the pool entrance and not stay at this hotel. The bed was very uncomfortable. The room was using archaic central heating and unable to adjust the room temperature. Had to open a window to air out the stuffy room. Even with the air purifier in the room, the room was very outdated. If they spent more money on upgraded the rooms to the 21st centurary, i think guest would have a more comfortable stay. Breakfast was ok. Nothing to write home about.

Family traveller

Comment: 25 Dec 2024

Good Room and breakfast.The hotbath located next to the hotel was fantastic.

Location

2.9

Higashibarato 132, Sapporo, 002-8043, Hokkaido, Japan|12.43 km from city centre

Transportationwithin 11.69 km

2.71 km

2.95 km

6.55 km

Airportwithin 48.98 km

6.65 km

48.98 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast menu

Buffet

Breakfast price

SAR 53 (≈JPY 2,000)/person

Important information from the hotel

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. The hotel's free shuttle runs between 09:00 and 21:55 every day. - Weekdays: Departing every 2-3 hours from JR Sapporo Station. - Weekends and national holidays: Departing every hour from JR Sapporo Station. Please refer to the map photo for the shuttle bus departure area.

Accepted payment methods

This hotel accepts the following payment methods: