Fairmont Sanya Haitang Bay
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Fairmont Sanya Haitang Bay
Fairmont Sanya Haitang Bay
Set in Sanya, 14.9 km from Wuzhizhou Island Beach, Fairmont Sanya Haitang Bay offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.
Ratings and reviews
Traveller reviews
Comment: 19 Oct 2024
Stayed in: Oct 2024
Sanya Haitang Bay's most elegant and comfortable hotel, beautiful environment, appointment, pleasant holiday
Comment: 21 Sep 2024
Hotel response
Comment: 24 September
Comment: 20 Feb 2025
We also got a free room upgrade and free late checkout. The rooms were nice and spacious, even though a tiny bit outdated. However, nothing major and also very clean. The beds were comfy.
Breakfast was quite nice with many Chinese and western options.
Hotel response
Comment: 22 February
Comment: 18 Feb 2025
1. Room- lock doesn’t work, do not disturb doesn’t work, housekeeping button doesn’t work, shower and toilet smells like mould, bathroom light went out and engineering fixed it quickly but housekeeping was reluctant to clean up the mess and kept telling me to sweep it on the side (I insisted and she did a mediocre job)
2. Pool- no food and beverage service, when asked the staff asked me to order take out from Meituan (what a joke), lounge chairs were filthy
3. Signage- placed without logic, the fitness room sign points to one direction when it’s in the opposite
4. Service- not one person could speak English or French, this is a French International hotel chain, not a local Chinese brand. All the descriptions and activities were all in Chinese as well, not friendly for non Chinese guests
5. Others- attention to detail doesn’t exist, worse hanging everywhere, garbage placed in the sides, lazy staff and mentality
I will never we stay at this property again and do not recommend it to anyone that’s used to 5 star level service.
Hotel response
Comment: 22 February
We are deeply apologetic for the extremely disappointing experience you had at our hotel. Your detailed feedback has been received with great concern, and we sincerely thank you for taking the time to point out these issues.
1. Room issues
We are mortified that the room facilities failed to function properly. Our maintenance team is now conducting a comprehensive inspection of all rooms to ensure that locks, service buttons, and lighting systems are in perfect working order. Regarding the mold smell, we have initiated a deep - cleaning and disinfection process in all bathrooms. We have also reprimanded the housekeeping staff for their negligence and have provided additional training to improve their service attitude and quality.
2. Pool service
The lack of food and beverage service at the pool and the inappropriate suggestion from our staff are unacceptable. We have immediately organized a training for pool - side services, to improve the service quality, We are also in the process of cleaning and replacing the filthy lounge chairs to ensure a more comfortable environment for our guests.
3. Signage problems
We are rectifying the illogical signage system. A professional team is now mapping out a more reasonable layout for all signs, especially those related to key areas such as the fitness room, to ensure clear and accurate guidance for guests.
4. Service language barrier
We understand the importance of multilingual service in an international hotel. To address this, we are recruiting staff with proficient English and French skills and arranging intensive language training for our existing employees. All hotel descriptions and activity information will be translated into multiple languages to better serve non - Chinese guests.
5. Attention to detail
We are implementing a strict quality - control system to improve attention to detail. Regular inspections will be carried out to ensure that there are no signs of wear and tear, and that the hotel is kept clean and tidy at all times. We are also working on enhancing staff motivation and professionalism through performance - based incentives.
We truly hope that you will give us another chance to make amends. We are committed to transforming our hotel to meet the high standards expected of a 5 - star property. If you decide to visit us again, please contact me directly, and I will personally ensure that your stay is nothing short of exceptional.
Sincerely,
Director of Guest Experience
Comment: 2 Jan 2025
Stayed in: Jan 2025
Disappointed
I've been looking at the hotel a lot before... It was beautiful.
But unfortunately we were given a number that didn't match as advertised. No tree... No Chinese style. No national color
In the wall room, there are leaky spots... The tiles in the bathroom come off and the view of the room is like after a bad renovation...
Not five stars... instead of two floors... two floors and an interstory... Making it difficult to go upstairs. Clothes cabinet one... That's weird. And only on the third floor...
Hotel response
Comment: 4 January
First of all, thanks for staying in Fairmont Sanya Haitang Bay.
It’s our great honor to see your comment/feedback. We will take immediate action to solve the problems and try our best to make a wonderful and memorable holiday for your family. Sorry for the inconvenience it may cause.
Wish you a pleasant stay and happy new year!
Location
No.10, Haitang North Road, Sanya, 572013, China|2.41 km from Haitang Bay
10 things to dowithin 1.39 km
Transportationwithin 25.44 km
Airportwithin 35.16 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children 17 years old and under can use extra beds for an additional charge of RMB 408.0. Children 18 years old and over can use extra beds for an additional charge of RMB 408.0.
17 years old and under
For each room, 2 children can use existing beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast times
06:30 - 11:00 from Monday to Sunday.
Breakfast price
SAR 118 (≈CNY 228.0)/person
Breakfast options
Western breakfast, Chinese breakfast.
Breakfast menu
Buffet.
Pets with a weight of less than 15 kilograms are allowed in the hotel. Please present your pet's certificate and vaccination records upon check-in. For more details, please inquire with the hotel. In order to actively cooperate with Accor Group's commitment to sustainable development and comply with government regulations, the hotel will not actively provide disposable plastic daily necessities in the guest rooms. In order to protect the environment and build a green earth, start from the little things around you, starting from bringing your own travel personal items, and jointly contribute to environmental protection.If you need to use specific personal daily necessities, please contact the hotel guest service center.
According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.
Cash