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Please inform Apex Waterloo Place Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests are offered a discount at the Q Park Multi story car park on Greenside Row if they book online in advance. If you have made a nonrefundable booking, Apex will send a secure link via email and SMS, if a valid mobile number has been provided. Please complete the pre-payment using this secure link. This link is only valid for 24 hours, if payment is not received within this time, your reservation will be canceled.