Hotel Do Caracol
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Hotel Do Caracol
Hotel Do Caracol
Hotel Do Caracol boasts an expansive wooden terrace with a swimming pool overlooking the Atlantic Ocean. Located on Angra do Heroísmo, just steps from the beach, it features a full-service spa offering holistic treatments.
Ratings and reviews
Traveller reviews
Comment: 23 Mar 2025
As expected.
Hotel response
Comment: 24 March
Ficamos felizes em saber que a sua estadia foi de acordo com as suas expectativas e que apreciou a nossa localização tranquila, a garagem privada e o pequeno-almoço.
Esperamos recebê-lo novamente no verão para que possa desfrutar ainda mais da nossa proximidade ao mar.
Até breve!
Comment: 9 Feb 2025
Praying for remodeling
I do not recommend any garden view, it is claustrophobic and is not for any hotel garden.
The experience in the summer should be very different with usufruit of the pools and the sea, yet we took a walk and climbed to the guard post in caracol.
Check-in 16h is too late.
Nice indoor pool recently renovated.
Very friendly staff as usual on the island. Our check-out was very early and we had a lunch box which was an extra friendly.
It was possible to dine at the hotel bar.
A varied breakfast, highlighting the products of the island: cheese, lizard cake and banana from the Azores, the rest were of median quality. I saw cockroaches by the walls in the breakfast room, obligatory to take more measures.
Our choice was guided by the inviting price but would not repeat under the same conditions.
Hotel response
Comment: 11 February
Agradecemos o seu feedback detalhado sobre a sua estadia.
Lamentamos saber que a experiência não foi totalmente satisfatória.
Tomamos nota das suas observações sobre a insonorização dos quartos, o estado das casas de banho, a insuficiência de tomadas e a qualidade do secador de cabelo.
A sua opinião é muito importante para nós e será considerada nas nossas futuras remodelações.
Pedimos desculpa pelo incómodo causado pela vista jardim e pelo horário de check-in.
Estamos a trabalhar para melhorar esses aspetos.
Ficamos contentes em saber que apreciou a piscina interior recentemente remodelada e a simpatia dos nossos funcionários.
Lamentamos profundamente o incidente na sala de pequeno-almoço. Já tomámos medidas adicionais para garantir que isso não volte a acontecer.
Agradecemos também o seu reconhecimento dos produtos locais no pequeno-almoço e o serviço de lunch box.
Esperamos que nos dê uma nova oportunidade no futuro para lhe proporcionar uma experiência melhorada.
Atenciosamente,
Comment: 9 Aug 2024
Stayed in: Jun 2024
Not a Four Star Hotel
The bathrooms are old and dirty. The tissue box was filled with 6 tissues per day and the body wash in the shower had been diluted with water! No excuse for bathrooms being dirty! The hotel can’t control the pigeons but it can clean the balconies daily, without having to be asked.
The corridors are dark and boring. The condition of the decking outside the bar would give a health and safety inspector a heart attack.
The breakfasts are adequate) but very boring. The coffee, however, was delicious!
The bar was staffed by one charming young man early evening, then followed by a really miserable chap who didn’t want to be there and certainly didn’t want to serve. The most memorable of the two, unfortunately, was the miserable, rude second man.
The reception staff were always very helpful and polite and certainly made everyone feel welcome.
I have waited six weeks to write my review as I wanted to make sure that my memories were fair and truthful.
Hotel response
Comment: 12 August
We appreciate your kind words about our staff, particularly those at reception who made you feel welcome, and we're glad to hear that you enjoyed the coffee. However, we're disappointed to learn about the various issues you encountered.
Your concerns about the cleanliness of the bathrooms and balconies, the condition of the decking, and the atmosphere in the corridors are all areas we take very seriously. Cleanliness and safety are top priorities for us, and it’s clear that we have some work to do to meet those standards consistently. Please rest assured that your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made.
We also regret that your experience at the bar was marred by inconsistent service. We will work on ensuring that all our staff provide the friendly and attentive service that our guests deserve, at all times.
Your feedback is invaluable as we strive to enhance our guests' experiences, and we hope you might consider giving us another opportunity in the future to show you the improvements we've made. Thank you again for your review and for giving us the opportunity to learn and grow.
Comment: 8 Jan 2025
Stayed in: Mar 2024
A dream experience!
Hotel response
Comment: 9 January
Comment: 8 Jan 2025
Stayed in: Jan 2025
I will be back for sure
Hotel response
Comment: 9 January
Very good location
Estrada regional, nr1 - Silveira, Angra do Heroísmo, 9700-193, Portugal|2.20 km from Forte de Sao Sebastiao
10 things to dowithin 1.03 km
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
3 years old and under
Children can use extra beds for free.
From 4 to 12 years old
Children can use extra beds for an additional charge of EUR 19.0.
13 years old and over
Children can use extra beds for an additional charge of EUR 38.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
Buffet.
Please inform Hotel Do Caracol in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Cozinha do Caracol is closed from Mon 17 Mar 2025 until Wed 30 Apr 2025 For reservations of 5 or more rooms, special conditions apply.
