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Please inform Shibuya Granbell Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Please note that 1 child 5 years old or younger can stay in an existing bed free of charge. Please be informed that only 1 child can stay free of charge per bed. Children 6 years old and above are included in the guest count, and adult rates are applied. Please contact the property directly for more details. Contact details can be found on the booking confirmation. The full amount of the reservation must be paid when checking in. At Shibuya Station, exit via the ticket gates on the south side, then leave the station from the west exit. Go up the steps onto the overpass in front of you. Cross the intersection diagonally and go down the steps on the other side, on the right. Pass the bookstore and the Excelsior Cafe on your left, and you will come to a 4-way intersection. Turn right onto the street before the 24-hour Sukiya restaurant. The hotel is just up ahead, on the left side. The nearest Limousine Bus stop (to and from Narita/Haneda airports) is the Cerulean Tower Tokyu Hotel. Notice of Power and Water Outage due to Legal Inspection on January 7, 2025, 11:30-16:00 You can check in only after 16:00. You will not be able to stay in your room during the power outage hours.

Effective from Oct 2002, an accommodation tax will be charged in Tokyo. Guests are required to pay JPY100 per guest per night if the room rate per night is JPY10,000–JPY14,999, or JPY200 per guest per night if the room rate per night is JPY15,000 or greater. This surcharge is not included in the total rate for some rooms and must be paid at the hotel.