Santa Marta Marriott Resort Playa Dormida
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Santa Marta Marriott Resort Playa Dormida
Santa Marta Marriott Resort Playa Dormida
Located in Santa Marta, 1.4 km from Bello Horizonte, Santa Marta Marriott Resort Playa Dormida provides accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre.
Ratings and reviews
Traveller reviews
Comment: 23 Feb 2025
The warmth and friendliness of its staff are worthy of example for other hotel chains
UK
Comment: 18 Feb 2025
Three wonderful nights in this lovely place
We had dinner in the 1525 restaurant for all three nights and the team could not have been more flexible and friendly. Two people that were just excellent were Maria (supervior) and Marianna; but really great service from everyone.
There were some negative tripadvisor comments on the slow check-in process. Personally speaking the process was good and the front desk superisor (Randy) was great. I can understand the negative comments because this is Latin America and everyone is “politely jumping the line” to ask their important question !
In summary our experience was really good and we would 100% recommend it
Comment: 6 Jan 2025
Stayed in: Jan 2025
Smoking allowed.
This did not allow me to enjoy the hotel with my family as in the day and night the smell was in the room and when going out to the balcony worse.
Hotel response
Comment: 7 January
Lamentamos profundamente que su experiencia en nuestro hotel se haya visto afectada por la situación que describe. Apreciamos que se haya tomado el tiempo de compartirnos estos detalles, ya que esto nos permite identificar oportunidades para mejorar.
En nuestro hotel, mantenemos una estricta política de no fumar para garantizar el bienestar de todos nuestros huéspedes, y lamentamos sinceramente que no hayamos logrado gestionar esta situación de manera efectiva durante su estancia. Estamos revisando nuestros procedimientos para asegurarnos de que este tipo de incidentes se manejen con mayor rapidez y eficacia en el futuro.
Es profundamente lamentable que este inconveniente haya impactado su experiencia y la de su familia, y entendemos plenamente su frustración. Le ofrecemos nuestras más sinceras disculpas y nuestro compromiso de trabajar arduamente para evitar que esto vuelva a ocurrir.
Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia que refleje verdaderamente los estándares de calidad y atención por los que nos esforzamos cada día. Si desea compartir más detalles o necesita asistencia adicional, por favor no dude en contactarnos directamente.
Lina María Calle
Guest Relations Sup.
Santa Marta Marriott Resort Playa Dormida
lina.calle@marriott.com
Comment: 6 Jan 2025
Stayed in: Jan 2025
Worst stay of recent years, stay away.
- Rooms were not ready at 4pm for check-in.
- Rooms were not cleaned by 5pm the next day.
- No taxis to take you out of the property for diner reservation. Had to stay on property with an hour wait to be seated at the restaurant and and an hour and a half to get food.
- Ran out of hot water and excuse was "full occupancy".
- Pool was 2/3 full for some reason.
- Beach amenities consist of cheap plastic chairs.
This is a 2 star hotel masquerading as a resort. Stay away.
Hotel response
Comment: 7 January
Mr. S9884TFjosephk
Thank you for taking the time to share your feedback about your recent stay with us. We deeply regret that your experience did not meet your expectations and that you encountered multiple challenges during your visit.
Please accept our sincerest apologies for the delays upon your arrival, as well as the inconveniences related to transportation, dining, and housekeeping services. We strive to provide seamless and attentive service to all our guests, and it is disappointing to know that we fell short in these areas during your stay.
We acknowledge your concerns regarding the beach amenities, pool conditions, and the challenges with hot water. These are not the experiences we aim to deliver, and we will address these issues promptly to ensure they are rectified for future stays. Your feedback about our team’s responsiveness is equally concerning. While our staff is dedicated to delivering quality service, it is clear that we must reinforce training and provide better support to ensure more effective resolution of guest concerns.
We would greatly appreciate the opportunity to regain your trust. If you wish to provide further details or discuss your experience, please feel free to reach out to us directly at lina.calle@marriott.com, your insights are invaluable in helping us improve and provide the high standards of service our guests deserve.
Thank you once again for sharing your thoughts. We hope to welcome you back in the future under better circumstances and provide you with a truly memorable stay.
Sincerely,
Lina María Calle
Guest Relations Supervisor
Santa Marta Marriott Resort Playa Dormida
lina.calle@marriott.com
Comment: 15 Dec 2024
Stayed in: Dec 2024
Dismal attention
Hotel response
Comment: 16 December
Estimada
Sra. Lili L
Cordial saludo de parte de todo el equipo de Santa Marta Marriott Resort Playa Dormida
En primer lugar, nos gustaría agradecerle por elegir quedarse en nuestro resort mientras disfruto de las encantadoras playas de Santa Marta. También agradecemos por tomarse unos minutos de su valioso tiempo para brindarnos una calificación sobre su reciente estadía con nosotros.
Lamentamos profundamente saber que su experiencia durante su estadía con nosotros no estuvo a la altura de sus expectativas, especialmente en una ocasión tan importante como una boda. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes que usted y su grupo enfrentaron, incluyendo la lentitud en el proceso de check-in, la confusión con las reservas y la falta de detalles para los novios.
Entendemos lo importante que es ofrecer un servicio impecable, especialmente cuando se trata de eventos especiales, y sentimos profundamente no haber cumplido con nuestras metas de atención al cliente en este caso. Le aseguramos que hemos tomado nota de todos los aspectos mencionados y estamos trabajando con nuestro equipo para analizar lo sucedido y tomar las medidas necesarias para evitar que esto vuelva a ocurrir en el futuro.
Si desea discutir su experiencia con más detalle o tiene algún comentario adicional, no dude en contactarme directamente. Estaré encantada de atenderle personalmente.
Esperamos tener la oportunidad de recibirle nuevamente en el futuro y demostrarle el nivel de servicio que caracteriza a nuestra propiedad.
Lina María Calle
Guest Relations Supervisor
Santa Marta Marriott Resort Playa Dormida
lina.calle@marriott.com
Excellent location
Bello Horizonte, Cra. 3 #142-60, Santa Marta, 470006, Colombia|1.31 km from Santa Marta
10 things to dowithin 1.26 km
Airportwithin 1.31 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
4 years old and under
Children can use extra beds for free.
13 years old and over
Children can use extra beds for an additional charge of COP 211342.97.
Pets are not allowed.
Breakfast available.
Breakfast price
SAR 81 (≈COP 88612.9)/person
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
Please inform Santa Marta Marriott Resort Playa Dormida in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation.
For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
Cash